Refund policy

90-Day Money Back Guarantee

If you're not completely satisfied with your first order, you can request a full refund within 90 days of delivery—no questions asked. For future shipments, you're free to pause, reschedule, or cancel anytime through your account.

To start a 90-day money back guarantee claim, email us directly at support@21again.com with your order number. Our team will handle your claim personally. Please don't submit these claims through the returns portal.

General Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You will also need your order number.

To start a return, visit our returns portal at 21again.com/apps/redo/returns-portal/login. You'll need your order number and either the email address or the zip code used on the order.

The portal will walk you through selecting your items, telling us why you're returning them, and printing your return shipping label. Most returns take about two minutes to submit.

Items sent back to us without first submitting a return through the portal will not be accepted.

We currently accept returns from within the United States only.

You can always contact us for any return question at support@21again.com.

Return Shipping

If you added Checkout+ to your order at checkout, your return shipping is covered.

If you didn't, the cost of return shipping and a return processing fee will be deducted from your refund. The exact amount is shown in the returns portal before you confirm your return, so you'll always see the final refund figure before submitting.

The Checkout+ fee itself is non-refundable, including if you never file a return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can also flag a damaged or incorrect item when you submit your return in the portal.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@21again.com.